FRONT OF HOUSE MANAGER AT THE FOUR SEASONS CENTRE FOR THE PERFORMING ARTS

Company Overview

The Four Seasons Centre for the Performing Arts is a 2000+-seat performance venue in the heart of downtown Toronto. The centre is the home of the Canadian Opera Company and The National Ballet of Canada, and hosts a variety of other events including galas, meetings, corporate functions, film screenings, and social events.

We are now accepting applications for the full-time position of Front of House Manager.

This is a full-time position with a salary range of $55,000 - $65,000 per annum, commensurate with experience.

WHAT WE OFFER

This leadership role within the Canadian Opera Company offers several key attributes:

·       Competitive salary and vacation package

·       Opportunity to work within a progressive, inclusive, and welcoming arts organization

·       Employee Assistance Program

·       Extended healthcare coverage

·       RRSP contribution plan after one year of service

Job Description

OVERVIEW

Reporting to the Associate Director, Patron Services, this department head-level position leads the operational oversight of public-facing areas and staff management. The Front of House Manager ensures operational service excellence for our patrons, guests, and colleagues within the ushering department. Success requires effective leadership and development of colleagues, as well as a strong service-driven approach towards performance and event standards.

This is an in-person position, with limited ability to work remotely. During our performance season (September – June), this position’s schedule requires predominantly evening and weekend shifts.

KEY RESPONSIBLITIES

·       Ensure that service excellence is delivered at all public-facing touch points within the Front of House department

·       Provide outstanding people management, through leading by example and hiring, onboarding, training, coaching, and continuing development of Front of House staff

·       Participate, support, and collaborate with the operational management team within the Four Seasons Centre, ensuring organizational excellence and sound management practices

·       Fortify and support accessible and inclusive customer service

·       Maintain and ensure compliance with government agencies, guidelines, and best practices for venue health and safety

·       Act as designated Manager on Duty as required; responsible for all F& B, Front of House, Fire & Safety, and patron issues

experience and skills

The ideal candidate has a minimum of three (3) to five (5) years’ supervisory/management experience in a fast-paced customer service environment, preferably within the performing arts, venue, or hospitality field, combined with a business degree or diploma. Preference will be given to those candidates with non-profit arts management experience with a desire for professional growth.

Successful candidates will need to demonstrate:

·       The ability to model and build/maintain professional, positive, courteous, and effective relationships with peers, partners, and our clientele

·       Robust interpersonal, presentation and communication (written and verbal) skills

·       Exceptional leadership skills combined with the ability to oversee, direct, and develop departmental people, administrative systems/processes and finances; as well as long-term planning and special projects

·       The ability to stay calm as well as make others at ease, feel more confident/positive in stressful situations; combined with the ability to make appropriate decisions quickly

·       High-level attention to detail, paired with the ability to manage on a larger scale

·       Excellent time management, ability to prioritize and delegate tasks effectively

·       Ability to design and develop service standards, which increase department efficiencies and improve patron/guest experience

·       Commitment to a high level of personal ownership of role responsibilities, combined with the ability for proactive and strategic approach to manage current business and develop new opportunities 

·       Proficiency with Microsoft Office applications (Word, Excel, Outlook, SharePoint, Teams, etc.), and ability to learn new software/programs

·       Financial literacy combined with the ability to manage the business financially in a strategic manner, by forecasting/budgeting and controlling costs

·       Experience in health and safety procedures, best practices, regulations, and protocols

·       A curious nature, combined with the ability to uncover and understand functional components and team dynamics; problem solving and finding solutions that support overall organization goals

·       Strategic and long-term/growth-orientated approach to managing human resources

·       Current Smart Serve certification

·       Previous experience with ticketing, event management and/or CRM databases an asset