FOOD & BEVERAGE EVENT OPERATIONS SUPERVISOR AT THE FOUR SEASONS CENTRE FOR THE PERFORMING ARTS

Company Overview

We are now accepting applications for the full-time contract position of Food & Beverage Event Operations Supervisor. The position is available immediately and runs until June 30, 2024 with the possibility of renewal.

This is a full-time contract position with a salary range of $43,000 - $52,000 per annum, pro-rated over the duration of the contract. The compensation, based on experience, is equivalent to $1023.81 - $1238.10 per week over a 42-week contract.

WHAT WE OFFER

The Four Seasons Centre for the Performing Arts is a 2000+-seat performance venue in the heart of downtown Toronto. The centre is the home of the Canadian Opera Company and The National Ballet of Canada, and hosts a variety of other events including galas, meetings, corporate functions, film screenings, and social events.

This supervisory role within the Canadian Opera Company offers several key attributes:

·       Competitive salary and vacation package

·       Opportunity to work within a progressive, inclusive, and welcoming arts organization

·       Employee Assistance Program

·       Extended healthcare coverage

Job Description

OVERVIEW

Reporting to the Food & Beverage Manager, this position will be responsible for delivering and overseeing service excellence to our patrons and guests during performances and events. The Food & Beverage Event Operations Supervisor executes all aspects of events in collaboration with the Front of House and Event Planning departments.

This is an in-person position, with an expectation of working predominantly evenings and weekends, with an opportunity to work daytime matinees.

KEY RESPONSIBLITIES

·       Demonstrate and exemplify service excellence at all public-facing touch points

·       Coach, train, and support all Patron Services colleagues throughout their shifts, including staff briefings

·       Provide predictive client service and make recommendations on event logistics and options

·       Liaise with clients and vendors to resolve challenges and create solution-based efficiencies

·       Collaborate with operational leadership within the Four Seasons Centre to ensure and fortify building readiness and event standards

·       Inspect and oversee event spaces from set-up to strike, ensuring all in-house and rental equipment, product, furniture, and smallwares are ready for service

·       Cash handling and product management, including preparing and tracking of daily sales reports

·       Oversee set-up and strike of bar and concession services, taking a hands-on approach

·       Conducting post-event evaluation and recommending service and logistical improvements

·       Uphold compliance with house policies, government agencies, guidelines, and best practices for venue health and safety

·       Administrative work as needed, including station deployment, payroll, inventory, and ordering of products

experience and skills

The ideal candidate will have at least two (2)years’ experience in hospitality and/or events-related roles. Preference for those with a hospitality degree or diploma.

Successful candidates will need to demonstrate:

·       Positive and courteous interactions with all guests, clients, and colleagues

·       Strong leadership skills, including the ability to provide supportive feedback for entry-level staff to ensure all service objectives are surpassed

·       Excellent interpersonal and communication skills, both written and verbal

·       Attention to detail, time-management skills combined with the ability to problem solve and re-prioritize as needed

·       Cash handling experience

·       Proficiency with Microsoft Office applications (Word, Excel, Outlook, SharePoint, Teams, etcetera) as well as point of sales software

·       Required to stand/walk for extended periods of time, and able to lift 20 pounds without difficulty

·       Comfortable with heights, elevators, and stairs

·       Cash handling experience

·       Comfort using a radio

·       Current Smart Serve and Safe Food Handler certifications