Assistant Box Office Manager

Company Overview

About Us

The Arts Club Theatre Company is Canada’s largest year-round not-for-profit theatre company. Now entering our 61st season, the Arts Club offers the best in professional theatre and has staged over 650 productions. Arts Club is grateful to have our offices, rehearsal halls, workshops, and theatres on the unceded, ancestral and traditional shared lands of the xmθkwym (Musqueam), Skwxwú7mesh (Squamish), and Slílwta/Selilwitulh (Tsleil-Waututh) Nations.

We are British Columbia’s largest non-profit cultural employer- hiring more than 500 artists, staff, and crew to stage up to 20 shows annually. We educate and cultivate students and theatre lovers of all ages—over 2,500 people engage in our education and professional development programs annually. We support artists and other arts organizations through professional engagement activities, believing firmly that an investment in the industry benefits all. We are a major economic driver in the areas surrounding our venues—our theatres attract a quarter million theatre patrons to dine and shop in the South Granville, Olympic Village, and Granville Island neighbourhoods.

 Our Mission

To inspire and nurture artists and audiences through cultural experiences that are engaging, thought-provoking, and artistically innovative.

 Our Vision

 A community that, through storytelling, is inspired to reflect on who we are and who we can be.

 Our Values

v  Determination: We have the drive to continue to move forward, with a respectful nod to our tenacious past and a fearless embrace of our future. It is through this forward momentum that we ensure we are the artistic leaders of our community.

v  Curiosity: We have a strong desire to know more; about ourselves, our art, and our patrons. This spirit is reflected in our willingness to make room for diversity of thought. This exploration of different viewpoints and ideas is reflected in our engagement with each other, with our art, our peers, and our community.

v  Creativity: We use our imaginations to explore our artistic practice and champion innovation in all the work that we do. We believe in the depth of our local talent and use our resources to showcase it.

v  Comradery: We interact with each other with good-fellowship and levity.  Our spirit of generosity and warmth is seen in our empathy towards each other, our artists, our patrons, and our community. This allows us to embrace differences and makes us stronger.

v  Safety: The health and well-being of each other and our community informs our work and creates a safe, inviting, and inclusive space for all who enter and interact with us. We commit to constantly review our practices to ensure they are anti-racist and non-discriminatory. We are fiercely dedicated to being an organization that continually respects, champions, and uplifts underrepresented voices in all jobs.

 We also strive to provide a safer work environment, both physically and mentally, and we have made ongoing commitments to inclusion, anti-racism and anti-oppression. We want the stories we work together to tell to have nuanced and varied perspectives.

Job Description

JOB SUMMARY:

Reporting to the Box Office Manager, the Assistant Box Office Manager is a detail-oriented, personable, fun, and highly engaged employee who will work to assist in the daily operations of the call centre and the box offices for the Arts Club Theatre Company. This is a full-time position supervising a unionized call centre and box office team.

To be successful in the role the candidate must be customer service oriented, a confident leader, and creative, with considerable communication skills who thrives on the exchange of ideas.

DUTIES AND RESPONSIBILITIES:

·     Manage, train and facilitate conflict resolution of Ticket Sales Agents to meet company revenue goals.

·         Generate schedules and payroll for Ticket Sales Agents.

·         Address escalated customer service issues or concerns both over the phone and via email.

·         Maintain and update seat maps in Tessitura for our various venues.

·         Book complimentary tickets for specific departmental needs.

·         Communicate and enforce Arts Club policies.

·         Generate various ticketing, and financial reports from Tessitura.

·         Create promo codes in Tessitura for staff comps, artists, etc.

·         Promote excellence in guest service: developing and maintaining a friendly, fun, and positive environment for both the customers and the employees.

·         Perform other related duties in support of the box office, and ticketing support operations.

SKILLS AND COMPETENCIES:

·         Strong leadership skills.

·         Strong customer service skills.

·         Excellent communication skills, both verbally and in writing among different levels and departments.

·         Strong organizational skills with a high attention to detail.

·         Strong time-management skills and ability to maintain multiple deadlines.

·         Ability to understand and follow agreements, terms, conditions, and policies.

·         Ability to take direction from and liaise with multiple departments.

·         Ability to take initiative, problem solve and think on their feet in a high-paced environment.

·         Passionate about theatre.

QUALIFICATIONS AND EXPERIENCE:

·         Experience in a customer service position.

·         Experience in the entertainment industry.

·         Staff management experience

·         Project management is an asset.

·         Experience working in a unionized environment is an asset.

·         Experience working with database management and ticket sales systems. Experience with Tessitura is an asset.

BENEFITS

·         Employee Health Benefits: Extended Health Care and Dental Care.

·         Vacation: Starting with 15 days per year.

·         10 paid sick days or personal days off.

·         In addition to statutory holidays, the Arts Club is closed in Easter Monday, Christmas Eve and Boxing Day.

·         4 Complimentary tickets to every production.

·         Invitation to dress rehearsals.

·         Invitation to first rehearsal, and other artistic initiatives.

·         Discount on all bar and concession items in our venues.

ADDITIONAL DETAILS:

Employment Type: Permanent, full-time*, on-site

 *The hours of work are Monday to Friday (10:00am – 6:00pm), hours during the weekend may be required.

 Salary: $50,000 per annum

 Location: BMO Theatre Centre (162 W 1st Ave #203, Vancouver, BC)

 Start date: As soon as possible.