Ticketing & Systems Manager

Company Overview

Drayton Entertainment is a registered, not-for-profit charitable organization and one of Canada's most successful professional theatre companies. We present the finest in live theatre for all ages at seven unique venues across Ontario: the Drayton Festival Theatre in Drayton, Huron Country Playhouse (Mainstage and South Huron Stage) in Grand Bend, King's Wharf Theatre in Penetanguishene, St. Jacobs Country Playhouse and Hildebrand Schoolhouse Theatre in St. Jacobs, and the Hamilton Family Theatre Cambridge. We also operate a Youth Academy in Waterloo. 

Job Description

Reports to           Executive Director

Function         The Ticketing & Systems Manager is responsible for managing all aspects of Drayton Entertainment’s customer relationship management software (Tessitura), and in so doing provide exceptional service to theatregoers and multiple departments within the organization. This is a hands-on role for an individual who enjoys learning new skills and programs, and is adept at problem-solving and working with a broad range of people, including customers, staff, and service providers.

Key responsibilities include:

TICKETING SOFTWARE

• Build and maintain productions for myriad Drayton Entertainment theatre programs and special events, along with educational programs, community rentals, and other offerings.
• Lead the deployment, configuration, testing, end user training and maintenance of new and existing programs and applications, and their integration with payment processing services and Drayton Entertainment’s website.
• Design and configure physical tickets, print-at-home tickets, and digital tickets in compatibility with front-of-house requirements.
• Implement system updates, and network with other CRM users to continually refine best practices.
• Work with team members in the utilization of of Business Intelligence reporting to effectively serve various departments, including Box Office, Finance, Marketing, Development, and Group Sales. 

SYSTEMS

• Develop an in-depth understanding of all software applications being used, including but not limited to:

Ø  Touch Bistro (Bar) and integration with payment processing provider (as/if applicable)

Ø  Better Impact (Volunteer Management System)

Ø  JackRabbit (Youth Academy)

Ø  VOIP phone system

• Assist our IT consulting firm in managing computer infrastructure including network equipment, computers, printers, mobile phones and scanners, including the rollout of software updates and all equipment upgrades and/or replacements.
• Create technology policies and best practices to safeguard company information, protect workers, and advance the work of our theatre organization.
• Monitor secure, public, and guest Wi-Fi speed and functionality across all venues.

REQUIRED SKILLS

• A minimum of 3 years’ work experience in a comparable industry.
• Customer Relationship Management system knowledge (Tessitura preferred but not required).
• Proficient with Adobe Dreamweaver, HTML, HTML 5, CSS.
• Experience testing and implementing new systems/projects.
• Self-directed independent worker with superior analytical skills and people skills.
• Ability to quickly and effectively troubleshoot on their own.
• Understanding of PC hardware and common hardware connectivity types and configurations.
• Must possess a valid driver's license to travel to various venues.

TERM:  Full-time 

Start date is negotiable, depending on the schedules of both parties, but may be immediate.

This position is based in-person and on site at Drayton Entertainment’s Head Office at 46 Grand Ave. S., Cambridge.