Ticket Sales Agent

Company Overview

About Us

The Arts Club Theatre Company is Canada’s largest year-round not-for-profit theatre company. Now entering our 61st season, the Arts Club offers the best in professional theatre and has staged over 650 productions. Arts Club is grateful to have our offices, rehearsal halls, workshops, and theatres on the unceded, ancestral and traditional shared lands of the xmθkwym (Musqueam), Skwxwú7mesh (Squamish), and Slílwta/Selilwitulh (Tsleil-Waututh) Nations.

We are British Columbia’s largest non-profit cultural employer- hiring more than 500 artists, staff, and crew to stage up to 20 shows annually. We educate and cultivate students and theatre lovers of all ages—over 2,500 people engage in our education and professional development programs annually. We support artists and other arts organizations through professional engagement activities, believing firmly that an investment in the industry benefits all. We are a major economic driver in the areas surrounding our venues—our theatres attract a quarter million theatre patrons to dine and shop in the South Granville, Olympic Village, and Granville Island neighbourhoods.

Our Mission

To inspire and nurture artists and audiences through cultural experiences that are engaging, thought-provoking, and artistically innovative.

Our Vision

 A community that, through storytelling, is inspired to reflect on who we are and who we can be.

Our Values

v  Determination: We have the drive to continue to move forward, with a respectful nod to our tenacious past and a fearless embrace of our future. It is through this forward momentum that we ensure we are the artistic leaders of our community.

v  Curiosity: We have a strong desire to know more; about ourselves, our art, and our patrons. This spirit is reflected in our willingness to make room for diversity of thought. This exploration of different viewpoints and ideas is reflected in our engagement with each other, with our art, our peers, and our community.

v  Creativity: We use our imaginations to explore our artistic practice and champion innovation in all the work that we do. We believe in the depth of our local talent and use our resources to showcase it.

v  Comradery: We interact with each other with good-fellowship and levity.  Our spirit of generosity and warmth is seen in our empathy towards each other, our artists, our patrons, and our community. This allows us to embrace differences and makes us stronger.

v  Safety: The health and well-being of each other and our community informs our work and creates a safe, inviting, and inclusive space for all who enter and interact with us. We commit to constantly review our practices to ensure they are anti-racist and non-discriminatory. We are fiercely dedicated to being an organization that continually respects, champions, and uplifts underrepresented voices in all jobs.

We also strive to provide a safer work environment, both physically and mentally, and we have made ongoing commitments to inclusion, anti-racism and anti-oppression. We want the stories we work together to tell to have nuanced and varied perspectives.

Job Description

JOB SUMMARYl

Reporting to the Box Office Manager and the Assistant Box Office Manager, the Ticket Sales Agent is responsible for providing exceptional customer service to guests.

The Box Office operates seven days a week and shift work will vary depending on the show calendar. Successful candidates must be available to work a minimum of two days per week with one of them being on a Saturday or Sunday.

Shifts offered will be a minimum of 4 hours and a maximum of 8 hours at our Call Centre or either of our three theatre Box Offices.

This position is unionized and falls within UNIFOR, Local 3000 union.

DUTIES AND RESPONSIBILITIES

•        Answer phone calls at the Box Office Call Centre.
•        Attend to guests at the theatre physical Box Offices.
•        Respond to requests and process transactions from guests via email.
•        Provide information on all our productions and products.
•        Process ticket sales, exchanges, and cancellations within the terms and conditions of sale.
•        Process program applications such as Student programs, Arts Worker Rush, etc.
•        Other tasks as required.

SKILLS AND COMPETENCIES:

•       Patience, open minded, and strong interpersonal skills.
•        Ability to work effectively in a fast-paced environment when necessary.
•        Ability to follow instructions and specific policies, terms and conditions of sale.
•        Maintaining an exceptional level of customer service over the phone and in person.
• Exceptional verbal and written communication skills.
•        Ability for upselling and cross-selling.
•        Ability to work independently and as part of a team.
• Comfortable making and receiving phone calls, talking to guests.

 QUALIFICATIONS AND EXPERIENCE:

• Familiarity with ticketing systems, databases or point of sale systems.
• Experience using Tessitura is considered an asset.
• Proficiency in computer skills, including Office 365 and Google Drive.
• A strong background in customer service and sales, and comfortable in an office environment.
• A flexible schedule.
• Passion for theatre and sense of humour!

BENEFITS:

•        5 to 10 paid sick days or personal days off depending on eligibility according to the Collective Agreement.
•        Health and dental benefits package depending on eligibility according to the Collective Agreement.
•        Complimentary tickets to every production.
•        Invitation to Dress Rehearsals and Opening Nights.  
•        Invitation to first rehearsal and Meet & Greet presentations with the cast and creative team from every production.
•        Discount on all bar and concession items in our venues.

ADDITIONAL DETAILS:

Employment Type: Permanent Part-time

Hourly Wage: $19.30 (according to the Unifor Collective Agreement).

Expected Start Date: January 2025.