Box Office Coordinator (two positions)

Company Overview

Bard on the Beach is Western Canada’s largest professional Shakespeare festival, with a focus on providing accessible, inclusive, and vibrant theatrical works to the public. The Festival presents Shakespeare plays, related dramas and special events from June to September in two modern theatre tents, in the magnificent waterfront setting of Senákw/Vanier Park. Bard Education also offers programs throughout the year. Full details here. 

Job Description

WHO WE’RE LOOKING FOR

Bard on the Beach is seeking to hire two Box Office Coordinators to join us in welcoming diverse audiences and in offering an inclusive and accessible space for patrons, artists and staff in accordance with our Company Commitments. As a Box Office Coordinator, you will provide ticketing and empathetic patron services, operational assistance and sales team leadership in the lead-up to and during the Festival season. Reporting to the Box Office Manager you will help to guide the Box Office team and provide ticketing support to other departments.

WHAT YOU’LL DO

• Process ticket orders, donations and program registrations by phone and in-person, resolve ticketing issues, help patrons navigate the website and provide technical support for online accounts.
• Provide information on the Festival’s programming, promote health and safety policies, and uphold the Company Commitments.
• Assist the Box Office Manager with training seasonal Box Office team members.
• Supervise Box Office staff alongside other Box Office Coordinators; address escalated issues between staff and patrons, help educate and empower staff about inclusive spaces and anti-oppressive practice, and track shift break times.
• Coordinate Will Call periods, including printing and distributing tickets, preparing reports and seating maps and supporting all health and safety policies, to create a smooth and safer pre-show experience.
• Communicate with Front of House staff before showtime, prepare box office reports as needed and resolve ticketing issues during Will Call.
• Communicate goals and updates in procedures, offers and promotions and time-sensitive information to Box Office staff.
• Update patron files, deactivate spam accounts, merge duplicate accounts and other responsibilities as assigned by the Manager.
• Collaborate with other departments to provide ticketing support. Specific duties will be assigned to support the Education Department with school groups, the Development Department with sponsor events or the Operations Department with group bookings and patron requests. Tasks include booking tickets, tracking ticket availability, contacting groups for payment, monitoring holds, managing accessibility needs, assisting with at-venue changes and requests.
  
  

YOU HAVE

• Minimum 1 year experience working in a Box Office (equivalent experience will be considered)
• Demonstrated experience as a team leader or supervisor
• Experience in working with the public and creating a welcoming, inclusive space
• Strong interpersonal skills
• Experience with conflict resolution or de-escalation tactics
• Clear communication skills, in writing and in conversation
• A strong interest in solving problems and finding solutions
• The ability to stay organized and accurate in a time-sensitive and fast-moving environment
• An interest in the theatre and the arts and a willingness to learn and progress in the role

YOU’LL WORK

• Now through April, and in October: Part-time, based on Box Office schedule.
• April through September: Full-time. Evening and weekend availability is required.

Hybrid (remote and in-person) working environment possible prior to the Festival season