Patron Services Coordinator

Company Overview

Since 1973, Kaleidoscope Theatre for Young People (KTYP) has been a vital part of Vancouver Island's cultural fabric, creating meaningful and imaginative theatre for young audiences. Our annual season of productions spark curiosity, joy, and a lifelong love for the arts in children and their families. Through our Kaleidoscope Performing Arts Studio, we nurture creativity, build confidence, and empower the next generation of artists and leaders. KTYP is a professional theatre company, a member of the Professional Association of Canadian Theatres, and creates live theatre productions featuring the onstage talents of professional adult artists who are members of Canadian Actors’ Equity Association. We are committed to inclusivity, accessibility, and environmental sustainability, all while fostering a deep connection with our community. Join us in making a lasting impact on the lives of young people across the region.

Job Description

Job Overview
Kaleidoscope Theatre for Young People (KTYP) is seeking a dynamic and detail-oriented individual to serve as our Patron Services Coordinator. This key role is responsible for delivering exceptional service to our patrons, students, and families, while ensuring the smooth operation of our Performing Arts Studio. If you are passionate about the arts and enjoy connecting with people, this role offers a unique opportunity to be at the heart of our mission.

Key Responsibilities

• Customer Service: Act as the welcoming face of Kaleidoscope, providing top-tier service to all clients, students, and visitors. Address inquiries in person, by phone, and via email with warmth and professionalism.

• Communication: Manage phone lines, respond to emails, and ensure timely and accurate communication of messages. Serve as a liaison between patrons and staff, maintaining clear and effective channels of communication.

• Administrative Support: Provide essential administrative assistance, including data entry, filing, and maintaining office supplies. Support all departments with their administrative needs.

• Group Sales and Box Office: Coordinate group sales efforts and assist with individual ticket sales. Handle ticket reservations, confirmation calls, and telemarketing campaigns. Engage potential groups and target markets to drive sales. Collect and analyse data from Audience Surveys. Provide on-site support for the Box Office during events.

• Theatre School Support: Assist with the day-to-day operations of the Kaleidoscope Performing Arts Studio, including managing class registrations, scheduling, and communication with students and parents.

• Event Support: Play a vital role in supporting evening and weekend events, including productions and community outreach events. Coordinate and train volunteers and ushers as needed to ensure successful event execution.

• Additional Duties: Carry out other tasks as assigned by the Director of Business and Development, contributing to the overall success of the organisation.

Work Hours:
Regular hours are Tuesday, Wednesday, and Thursday evenings, and Saturdays. Additional evening and weekend hours may be required to support theatre and community events.

Qualifications:

• Strong communication and interpersonal skills.

• Excellent organisational abilities with a keen attention to detail.

• Ability to work both independently and collaboratively within a team.

• Proficiency in computer skills (experience with Google Suite is an asset).

• Previous experience in customer service or administrative roles is a plus.

• An interest in theatre and the performing arts is highly valued.

You Are Someone Who:

• Has a passion for live performance and understands the transformative power of theatre for young people.

• Brings a positive and optimistic attitude, with a strong sense of organisational loyalty.

• Can work autonomously while respecting the need for confidentiality and discretion.

• Is self-motivated, resilient, and adaptable to changing circumstances.

• Is committed to fostering a supportive internal culture where everyone has the opportunity to thrive.

• Has the integrity to represent the Theatre with credibility and inspire confidence among our Board, stakeholders, and the broader community.

• Believes in the principles of equal opportunity, cultural diversity, and expanding access to the arts.

• Is a pragmatic problem-solver who can navigate challenges with creativity and resourcefulness.

Compensation:
The hourly wage for this part-time position at Kaleidoscope Theatre for Young People is $17.40.

Criminal Record Check and Child-Protection Training:
A criminal record check, including a vulnerable sector check, and mandatory child-protection training must be completed prior to employment.