Ticketing & Membership Representative

Company Overview

Based in Stratford, Ontario, the Stratford Festival is one of the world’s foremost repertory theatre companies. It operates year round, presenting a season of about a dozen plays each year between the months of April and November, a rich stream of digital content and hundreds of Forum events, designed to deepen understanding of the plays. For every person a theatregoer sees on our stages, we have seven people working behind the scenes, some of the world’s most dedicated and experienced arts workers. At this time we are undergoing a culture shift to support anti-racism and anti-oppression and ensure a respectful, equitable and inclusive environment in which all staff, artists and audience members can feel a true sense of belonging.

If you would like to be part of this change and contribute your own remarkable talents to North America’s largest not-for-profit theatre, we’d like to hear from you.

Job Description

Ticketing & Membership Representative – Seasonal Full/Part Time (multiple positions)
This position reports to the Assistant Manager, Ticketing & Membership. 

Responsibilities:
•    Provide efficient, consistent, enthusiastic and exceptional customer service
•    Solicit and process ticketing and membership orders by telephone and in person.
•    Solicit by outbound phone patrons who have recently received mail or email communication from the Stratford Festival

Qualifications:
•    Strong oral and written communication skills with proper spelling and grammar
•    Strong computer proficiency
•    Strong problem solving skills

Scheduled hours will be across our operational hours: 
Monday-Thursday 9:00a.m.-9:00p.m.
Friday & Saturday 9:00a.m.-8:00p.m. 
Sunday 9:00a.m.-2:00p.m.
The successful candidate is expected to work shifts that include evenings and weekends, as scheduled.
 
The Festival is working diligently toward a safe and healthy workplace for everyone. We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF by 5:00pm on April 26