Box Office Representative
Prairie Theatre Exchange
View Website- Position Type: Part Time
- Posted Date: Posted 2 years ago
- Closing Date: September 30, 2022
- Location: Winnipeg, MB
- Salary: $15.65 per hour
Company Overview
Prairie Theatre Exchange
Prairie Theatre Exchange (PTE) is a not-for-profit professional theatre company, producing and presented both live and digital theatre, and is one of the largest professional arts organizations in Manitoba.
Job Description
Job Description
Reporting to the Administration & Box Office Manager the Box Office Representative is responsible for providing exceptional customer service to patrons and subscribers from our Box Office on the 3rd floor of Portage Place. The Box Office Representative will assist patrons over the phone and in person and will also provide aid for online purchases. The Representative will be responsible for reporting and completing accurate cash out procedures at the end of day.
The position is Seasonal Part-time (September – May), 8 – 25 hours per week, including some evenings and weekends. Shift patterns will vary depending on the show calendar but each shift will be a minimum of four (4) hours and a maximum of eight (8) hours.
QUALIFICATIONS AND EXPERIENCE
Proficiency with basic computer skills
Comfortable making and receiving phone calls
A strong background in customer service and sales
Accuracy with cash handling
A flexible schedule
Enjoy dealing with the public
Ability to get along with co-workers
Enthusiasm for theatre
Patience and an open mind, able to maintain a calm, cheerful manner under pressure
Experience with Theatre Manager an asset but not required
SKILLS AND COMPETENCIES
Maintaining an exceptional level of customer service over the phone and in person
Exceptional verbal and written communication skills
Understanding and communicating all aspects of ticket packages, prices, sections, information about the individual plays, including plot points, audience advisories or trigger warnings, and run time, and miscellaneous information about attending a play at PTE’s theatre (such as parking or bus routes) or accessing a digital production online,
Booking subscriptions and making ticket exchanges
Upselling and cross-selling single tickets
Communicating to patrons the need for support (includes asking and taking donations)
Ethnocultural mandate or casting statement:
Prairie Theatre Exchange is a contemporary theatre company located on Treaty 1 Territory in Winnipeg, Manitoba, the traditional territory of the Anishinaabeg, Cree, Dakota and Métis Nations, and the home of many other Indigenous nations and peoples. PTE is a committed partner of Winnipeg's Indigenous Accord, and, as a part of our journey to reconciliation, we are dedicated to bringing Indigenous stories and voices to the PTE stage every season. The plays we produce and the work we do are an expression of our priorities. The way we create and present these plays exemplifies the ethics, philosophy and guiding principles of the company. PTE welcomes and encourages artists of all backgrounds, gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability to submit for our auditions. Learn more about our values athttps://www.pte.mb.ca/about-us/our-story.
Please submit resumés to the Administration & Box Office Manager at lizabeth@pte.mb.ca
- Position Type: Part Time
- Posted Date: Posted 2 years ago
- Closing Date: September 30, 2022
- Location: Winnipeg, MB
- Salary: $15.65 per hour