Website Royal Manitoba Theatre Centre
The Royal Manitoba Theatre Centre exists to celebrate the widest spectrum of theatre art. Deeply rooted in the province of Manitoba, which gave it life and provides for its growth, Royal MTC aspires to both reflect and inform the community it serves. Canada’s oldest regional theatre, each season Royal MTC produces ten plays at two venues as well as the Winnipeg Fringe Theatre Festival, a Master Playwright Festival, and an annual regional tour. www.royalmtc.ca
We are seeking a dedicated, professional, customer service-oriented Box Office Manager to join our team.
This position is responsible for managing the Box Office and its team of Patron Service Representatives for two theatres (Mainstage & Warehouse) and two festivals (Master Playwright Festival and Winnipeg Fringe Theatre Festival). This position is the link between Marketing and Box Office and is charged with maximizing ticket revenue while ensuring the highest standards of patron service. On a daily basis, this position will motivate and lead the Patron Service Reps by example in demonstrating the highest standard of presentation, urgency and professionalism with all patron requests.
The successful candidate will have experience communicating professionally with patrons in a performing arts environment. They will have a strong ability to lead, train, and schedule a customer-facing team to consistently communicate with patrons in a professional manner. They will have experience communicating information between departments and will help to support the implementation and enforcement of sales initiatives and ticket sales policies. Combining organization skills with a customer service mindset, they will lead Box Office administrative activities to ensure the department runs smoothly.
This position will work a flexible schedule of 11 a.m. to 7 p.m. Tuesday – Saturday during performances, and 9 a.m. to 5 p.m. Monday to Friday during non-performance times.
- Minimum of 3 years’ proven experience working within a Box Office environment; experience working with Tessitura (ticketing system) is considered an asset.
- Experience leading a team is strongly preferred.
- Practical knowledge of a performing arts environment is essential.
- Strong attention to detail, organization, and time-management skills.
- Excellent customer service and communication skills, both verbal and written.
- Proficiency in the Microsoft Office suite.
Interested candidates are asked to submit a cover letter and resume to firstname.lastname@example.org by Friday, September 18th.
Royal MTC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with all applicants requesting accommodation at any stage of our process. If you require additional accommodations, please email email@example.com.
We thank all candidates for their interest; however only candidates selected for further consideration will be contacted.