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Box Office/Front Of House Staff

Box Office/Front of House Staff

  • Part Time
  • Toronto, ON
  • Aug 23, 2019
  • Salary: $15/hr

Website buddiesTO Buddies in Bad Times Theatre

Toronto's queer theatre

We are looking for someone logical, responsible, and someone who performs well in a fast paced environment. Most importantly, someone who is excited to join the team at Buddies in Bad Times Theatre.

Buddies in Bad Times Theatre is committed to employment equity. We encourage applications from queer, transgender, Indigenous, BIPOC, d/Deaf and disabled applicants. We are committed to inclusive, barrier-free recruitment and selection processes and work environments – if you require accommodations at any point in the application or recruitment process please submit them in confidence to hiring@buddiesinbadtimes.com

ABOUT BUDDIES

Established in 1979, Buddies in Bad Times Theatre is a professional Canadian theatre company dedicated to the development and presentation of queer theatre. Over the past 40 years, it has evolved from a small production company into the largest and longest-running queer theatre company in the world. The theatre sits in the heart of Toronto’s Church-Wellesley Village, and its primary constituencies are the city’s queer and arts communities. In addition to being a theatre, Buddies is a popular events venue with regular community and late-night events occurring year-round.

MAJOR RESPONSIBILITIES

Processes all telephone and walk up ticket orders (including subscriptions and donations)
Ensures the security of box office revenue
Advises patrons about seating and pricing
Informs the Managers when supplies are running low
Knowledgeable of performance schedules and marketing strategies relevant to ticket sales
Follows all box office policies and procedures as set forth by BO/FOH management
Maintains an accurate float count and completes accurate cash out procedures at the end of shift
Informs the Manager on duty of all significant overages/shortages found during the cash out procedure
Provides the best customer service possible to all patrons entering the theatre
Responds accurately to patron inquiries pertaining to the box office, including but not limited to the length of show/run, warnings, age specific restrictions, local restaurants, parking and concerns regarding service charges.
Informs BO/FOH management of patrons with special needs who will be attending a performance, so that they may be accommodated efficiently and appropriately
Collects tickets and hands out show specific programs
Watches the performance that they are scheduled to work, unless otherwise informed and monitors audience for potential problems
Responsible for showing up on time, signing in and out at the beginning and end of each shift and must be present when they are on the clock and prepared to fulfil any work responsibilities
Will be required to work evenings, weekends and holidays
SKILLS

Demonstrates excellence in customer service
Basic accounting and mathematical skills
Enjoys dealing with the public and volunteers
Ability to maintain a calm and cheerful manner under pressure
Equivalent work experience and appreciation for the Arts
Experience with the Arts Management Theatre Manager software an asset but not essential
Cash management experience
Must be dependable, punctual, and a team player
Enthusiastic, ambitious, and self-motivated
Excellent problem solving and troubleshooting skills
Excellent verbal communication and interpersonal skills
Is queer-positive and is respectful of difference
To apply, please send resume with cover letter to Stephanie Malek, Box Office and Front of House Manager at stephanie@buddiesinbadtimes.com by Friday, August 23rd. Please include 2 references.

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. No telephone or walk-in inquiries. All applications are considered confidential.

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To apply for this job email your details to stephanie@buddiesinbadtimes.com.

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