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Assistant Box Office/Front Of House Manager

Assistant Box Office/Front of House Manager

  • Full Time
  • Toronto, ON
  • Applications have closed.

Website Buddies in Bad Times Theatre

Assistant Box Office/Front of House Manager, Buddies in Bad Times Theatre

Position Type: full-time salary
Department: Box Office
Start Date: March 19, 2018

Buddies in Bad Times Theatre, a not for profit, professional theatre company dedicated to the promotion of Queer Canadian Culture, is accepting applications for the entry level position of:

Assistant Box Office/Front of the House Manager

We are looking for a highly motivated individual, someone who goes above and beyond, someone who thinks outside the box. Most importantly, someone who wants to join the team at Buddies in Bad Times Theatre, Canada’s Home for Queer Culture. Reporting to the Box Office/Front of House Manager, the Assistant Box Office/Front of House Manager will be responsible for managing box office staff, order processing and overseeing general box office operations at Buddies in Bad Times Theatre.

Major Responsibilities:

Promote high standards of customer service
Process ticket orders
Lead, train and supervise Ticket Agents
Inform and uphold Box Office policy in alignment with organizational standards
Manage and resolve medium level customer service concerns
Support the Box Office Manager in the preparation of reports and schedules, as required
Supervise and run day to day Box Office operations
Oversee and schedule the theatres volunteer program
Assists with financial reconciliations and cash management
Provide support and show specific information to all patrons in a timely and professional manner
Ability to deal with customers in a positive manner
Act as duty manager in the absence of the Box Office/Front of House Manager

Minimum Requirements:

Equivalent work experience and appreciation for the Arts
Experience on the Arts Management Theatre Manager software an asset but not essential
Cash management experience required
Adept with PCs with Windows OS and MS Word and MS Excel software
Must be dependable, punctual, team player
Enthusiastic, ambitious and self-motivated
Excellent management and organizational skills
Excellent problem solving and troubleshooting skills
Excellent verbal communication and interpersonal skills
Will be required to work evenings, weekends and holidays
Is queer positive and is respectful of difference
Must be able to multitask and work in a fast paced, high stress environment

Please submit cover letter and resumé and the names and phone numbers of 2 references by 5pm on Friday March 2, 2018, EMAIL OR FAX to the attention of Ksenia Sabouloua, Box Office/Front of House Manager at 416-975-9293 or

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.  No telephone or walk-in inquiries please. All applications are considered confidential. Buddies in Bad Times Theatre is an equal opportunity employer.


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