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Operations Manager

Operations Manager

  • Full Time
  • Vancouver, BC
  • Applications have closed.

Website Goh Ballet Academy Canada

Position Overview

The Operations Manager plays a crucial role in the improvement, upkeep and expansion of the Goh Ballet’s administrative capabilities, business development and systems.  Reporting to and working with the Academy’s Director, they strategically oversee, manage and work towards continuous improvement of the Academy’s administration, financial status, and overall operations as well as the strategic planning for further recruitment and expansion of the Academy’s programs.

General Responsibilities

  • Improve the operational systems, processes and policies in support of Goh Ballet’s vision and mission
  • Manage and increase the effectiveness and efficiency of Goh Ballet through creative improvements, coordination and communication
  • Play a significant role in long-term planning, including initiatives geared toward operational excellence and the expansion of Goh Ballet
  • Oversee overall financial management, planning and payroll
  • Mentor and coach aspiring leaders

Administrative Responsibilities

  • Oversee all HR Management and execution including employment contracts and admin support as well as problem resolution pertaining to staff, students, parents and/or volunteers with consistent reporting to Director on higher risk issues
  • Support to colleagues including the Event and Project Coordinator, the Marketing and Communications Lead and the Special Projects Associate with their activities as needed and as delegated by the Director. These tasks could include but are not limited to:
  • Annual recruitment targets and retention
  • All events, presentations and productions
  • Fundraising initiatives
  • Marketing, PR and Communication Initiatives
  • Oversee support staff and third party contractors
  • Ensuring compliance with applicable human resource files
  • Developing, recommending approval and maintaining staff hours and vocational schedules
  • Supervision of maintenance of Jr. & Sr. Handbooks, employee handbook and procedures manuals
  • Supervise and ensure readiness for and implementation of all events on the annual calendar
  • Schedule and provide administrative support for the not-for-profit society who meet quarterly
  • Oversee administrative files and documents back-ups and filing systems
  • Be up-to-date and supervise compliance with Private Training Institute Branch
  • Provide support to the Wardrobe department acting as bridge between artistic and administrative responsibilities relating to productions and events

Support Business Development and Communications

  • Oversee written communications for our website, social media accounts and business development content in accordance with our communications plan
  • Manage staff comments to address any complaints or business improvement and growth opportunities
  • Support the Director in meeting with key external stakeholders who can advance and promote the work of Goh Ballet
  • Ensure all social media and marketing initiatives are in alignment with the strategic plan and business development priorities

Oversee Finance

  • Monitor the Financials and provide regular updates to the Director on status including identification of risks as they arise
  • Set and manage annual budget for various programs and opportunities
  • Oversee Banking including all deposits, expenses, providing bookkeeper with relevant documents and ensuring relationships with bank is positive
  • Create monthly financial reports, and additional reports as needed
  • Create financial models, budgets and forecasts to ensure the business is profitable while identifying ways to increase business opportunities and better manage revenues and expenses

Oversee Facilities and Supplies Management

  • Oversee facility cleaning, hygiene, safety and maintenance and keep track of facility assets
  • Manage insurance contracts and ensure compliance with contracts

Oversee Software and IT

  • Manage IT infrastructure including Hardware, Software, Network, Security and Backup, Support and Maintenance, connectivity issues, troubleshoot other IT problems
  • Contribute to the IT Strategic Plan
  • Manage vendor relations

Fundraising Responsibilities

  • Structure and strategize fundraising initiatives including stakeholder relations with current and potential sponsors for all initiatives related to the Academy
  • Grant research and application process on behalf of the Academy
  • Support and build the development of a capital campaign as needed

Ideal Candidate

You are a dynamic, nimble, organized and detail-oriented individual.  You like working in innovative and continuously improving environments.  You thrive in a collaborative team setting and are passionate about collaboration and contribution.  You are resilient, and willing to do what it takes to get the job done to improve our organization and our team.  You understand our mission and ant to play a part in advancing the operational platform and important work of Goh Ballet Academy.

  • Post-secondary degree in a related field (Business Administration)
  • 3+ years of managerial and/or operations specific role
  • Proven ability to problem-solve and think creatively to develop unique and effective solutions
  • Excellent verbal and written communication skills
  • Ability to work in a face-paced environment
  • Excellent knowledge of computer skills
  • Previous experience in the arts an asset
  • Desire to actively innovate and improve current operations
  • Ability to cultivate and maintain a positive and engaging team culture
  • Desire to grow their career and take on further responsibility in the future

Education and Experience

  • University degree in Business
  • A minimum of 3 years ‘experience in managing or supervising an office of similar size and scope
  • Knowledge and experience in:
  • Finance and Accounting
  • Data and administrative processes and principles
  • Talent management principles and practices
  • Applicable regulations and provincial laws
  • Computer systems, social media platforms, internet, MS Office
  • IT Management

To be considered for this role, please submit your resume and cover letter as well as salary expectations, in confidence at, or for more information please contact Kataneh Sherkat at WMC at 604.443.3717.

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