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Patron Services Associate

Patron Services Associate

  • Part Time
  • Toronto, ON
  • Applications have closed.
  • Salary: $15.50/hr

Website Theatre Passe Muraille

We are looking for Patron Services Associates
Role: Part-Time/Casual position, paid hourly

Pay: $15.5/hour

Reports to: Patron Services Manager

Responsibilities:

-Reporting directly to the Patron Services Manager (Ceridwen Kingstone) this position works as Box Office staff, as a FOH Manager and as a bartender on rotating shifts.
-Ensuring that the needs and requests of the Theatre Passe Muraille subscribers, donors and single ticket buyers are handled in a courteous, speedy and appropriate manner in-person and via telephone.
-Running the box office during the week and during performances (selling tickets, answering all box office related questions, etc.).
-Reconciling cash at the end of your shift.
-Liaison with Stage Managers to ensure a smooth transition while opening the house for a show and handing the house over to the SM.
-Responsible for the safety and comfort of patrons, handling all patron concerns and challenges, being proactive to create the best possible patron experience.
-Manage our Volunteer Ushers and brief them at the start of their shift, make sure they are fully supported throughout.
-Trouble-shoot any challenges that may arise during an event or performance and document these on the daily Front of House Report.
-Offer administrative support to the Patron Service Manager during slow hours at the box office.
-Other duties as assigned

Additional/Updated COVID-19 Responsibilities:

-Maintain cleanliness and sanitization of lobby, box office, all theatrical spaces and Green Room. Eg. emptying lobby and washroom garbages, cleaning the box office, sanitizing doors and railings, sanitizing workspace after use, use disinfectant fogger, etc… (Full COVID-19 cleaning protocols will be provided in training)
-Checking patrons’ vaccine receipts, ID’s or exemption forms.
-Potentially denying access to patrons who do not follow the COVID-19 Safety Guidelines mandated by the Government of Ontario.
-Act as a COVID Compliance Assistant on shifts to maintain the safety of patrons inside the theatre. (Eg. Ensuring patrons wear proper facial coverings, maintain social distancing when necessary and comply with the COVID-19 Safety Guidelines mandated by the Government of Ontario. (De Escalation training will be provided to support staff with these duties)

Qualifications: 

-Capable of working independently
-Superior customer service skills
-Experience as either Box Office Attendant or House Manager
-Must be available evenings and weekends
-Knowledge of ticketing softwares is an asset
-Excellent written and oral communication skills
-Familiarity with Microsoft Word and Excel
-Must be comfortable working in person at our theatre and providing hands on assistance to our patrons
-Must be comfortable completing the cleaning and sanitizing tasks listed in the job description.

Additional Assets:

-First Aid Certification and Smart Serve Certificate (Training will be provided for those without)
-Any additional fluency/competency in a language other than English
-Knowledge of the Toronto theatre community
-Knowledge and experience working with various accessible performances, features and devices (Audio Described Performances, American Sign Language Interpreted Performances, Relaxed Performances, Service Animals, Assistive Mobility Devices, Assistive Hearing Devices, Support Workers, and others)

How to Apply:
Please submit a cover letter and resume with the names and phone numbers of 3 references attached as a PDF or Word document by 5 PM on December 5th to ceridwenk@passemuraille.on.ca (See accessibility notes below if this creates a barrier for you). Please use the subject line: “Application for Patron Services Associate”. Only those selected for an interview will be contacted.

*TPM is an equal opportunity employer and accepts applications from all qualified candidates. TPM strongly encourages submissions from candidates of Indigenous and diverse backgrounds.

Accessibility:
TPM would like to ensure this application and interview process is as accessible to the public as possible. If submitting a written document creates a barrier for you please feel free to submit an audio recording or video message instead. You can also schedule a time to call in by contacting the Patron Services Manager at 416-504-8988 ex.2130. Also please reach out to us if the submission deadline we provided is a barrier and we can find an alternative date that works for both parties.

Please note that our box office and second level of the theatre is not currently wheelchair accessible. There is one step to access the box office and 2 flights of stairs to access our balcony, bar and cabaret space.

If there are other areas of this position or application process that you would need adjusted to fit your needs please email ceridwenk@passemuraille.on.ca. We are open to discussing how we can make this position work for you to the best of our abilities.

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